Inside Sales Specialist | Microsoft
The Sales & Delivery Operations Specialist professional is considered as a key position in sales & delivery productivity supporting the local team with process know how and flawless execution. This role has a significant impact on the performance and execution of the team, driving several key topics:
Contract Management Operations
- Support local team with contract creation and approval processes, ensuring operational efficiency.
- Assistance on internal escalations and audits
- Support local team to be aware of quota setting rules, expectations and used tools.
- Collaboration with HQ, WE HQ teams on Quota setting and support for solving issues
- Support Month-End Close Process and collaborate with local and WE team´s
- Collaborate across a range of internal teams supporting the day to day operations and ROB. Ensure smooth contracting and operations experience.
- Data Quality management
- Tools and Process Expert for Sellers and Account Delivery Executives
- Support Sales Management and BM with reporting and operations around Quota-Setting
- Perform quality check on leads, opportunity and Success Engagement pipeline health.
- Support execution of leads, opportunity and Success Engagement pipeline hygiene
Delivery Excellence Operations
- Support local team´s with invoicing and invoice issues´s, Have oversight on Billing issues, Credit & Collections
- Support delivery team with data quality issues
- Support local team with Project Backlog Hygiene Topics
- Support on resource utilization
- Good understanding of general operational and business processes
- Well organized
- French + Dutch a bonus but not necessary.
- 3 years of experience in a similar role
- Bachelor’s degree preferred
Inside Sales Specialist
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